Apr 3, 2020 12:12:44 PM . dycon58. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. I got a case right now opened by the buyer claiming she didn't received the item. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Zip+4 does not apply to packages. It seems the hardest thing for sellers to do is to sit on their hands. Ebay isn't Amazon. Click on Contact seller. USPS has advised that it helps them pinpoint delivery. Ebay has access to things you and I are not privy to. I dont know what to do. Thank you for sharing. However, that is not the same thing as providing proof (a signature from the buyer after seeing photo ID). Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. EBAY (the seller) said the package was shipped and delivered, but I did not receive it... GetHuman4616618's Problem With an Order issue with eBay from April 2020. Save that message. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. I know its sneaky and underhanded but you have to protect yourself. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. CYA. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If eBay or PayPal do not provide it, look up the address on USPS.com and get it there. No support available? If sent by USPS, suggest to them that they take the tracking # to the Post Office to have them check the exact location of delivery. Small P.O. If it is not correct then talk to the customer care service. "eBay is asking buyers to file a police report for items not received, and giving them a link to do so. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. Message 9 of 13 (1,337 Views) Reply. All I know is , I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . Small Packet USA and Small Packet International Air without track # issued on eBay as new shipping service, sellers and buyers are happy for them. SpeedPAK says package delivered -- not to me. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. eBay will then review the case and respond within 48 hours. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Good luck! Can you guide how you received your parcel? If he still wants it, he will need to pay you to ship it again. I'd made sure a family member was home to pick up the mail promptly, and … Steps to follow when your package shows delivered, but you’ve not received it. The seller was either unresponsive or not willing to assist me in the issue, so I simply opened up a claim with my credit card company and, voila, the money was refunded a short time later. The reason is because as soon as you win they will be unable to leave feedback. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. Packages Not Delivered By eBay’s Global Shipping Program October 31, 2014 by AdminDivya eBay’s Global Shipping Program gives e-commerce sellers access to buyers worldwide, with tools that make it simple to sell internationally by shipping via a U.S. center. Archived. It also might be worth stopping by the neighbors to see if they might have grabbed the package either by mistake or for safekeeping. http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. Buyer said package not received, but USPS shows delivered. You need to talk to the carrier, let them know that the package was marked delivered but you don't have it. Get your refund kaf.ca.heh2slds. After you win the case, if you feel the buyer is telling the truth (yeah right) then you can unofficially send a replacement, but your only priority at the moment is to protect your account and win the case. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Buyer said package not received, but USPS shows delivered. 12. Once that package is marked as delivered, it's out of the seller's hands. They have to contact the shipper. Today, 6 weeks later, the buyer leaves very negative feedback. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. But I do not want to ruin my standards either! Community Member 11-09-2017. Or she can just leave you feedback, which of course will be negative. thanks But it will sit on your profile until it ages off. Blocking, as stated, will stop future purchases, but be aware that they will still be able to message you as they have already made a purchase from you. : I guess I am wondering how to handle this. But still no money .. part the reason for selling my items is because I need money . So what do you do now? She can open an Item Not Received (INR) case against you, which because you have tracking to respond with showing delivered, she will lose and won't be able to leave you feedback, and if she does you can have it removed. The same thing happened to me with Ebay 6 months ago. Tracking says Delivered-- Buyer says did not receive item. We hat can I do, Tracking number says package was delivered but I didn't receive anything, buyer didn't receive package that USPS shows was delivered. Before contacting them, items GetHuman4616618 may need: Order number, … If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Click “I did not receive item.” This opens a request. Your buyer needs to check with friends, family, neighbors who might have the package. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. An item can also be considered ‘essential’ if it’s obvious from the circumstances. Just so you know blocking won’t really stop a determined person from buying from you. How to deal with dodgy ‘Item Not Received’ buyers on eBay. It's always smart to leave a papertrail. I can't seem to find the answer in the Ebay rules. Click on Contact seller. All the seller needs to do is provide the tracking showing delivered. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. Tracking shown delivered over a month ago. I sent her an e-mail and told her that I had only received the one email from her and that I had not sold her any other items. Even when a package is signed for, it is possible it was delivered to a wrong address and signed for at that address. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Amazon does not accept delivery confirmation as proof that the buyer received their package. Package says delivered but did not receive. Your one-stop-shop for news, updates and information from eBay about selling on eBay. What should I do? If the package was sent to the wrong address, you'll be better positioned to explain your situation in any discussion or dispute. I’ve been over and over this with Amazon. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. General Selling Questions. eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. When Should I Ship eBay Items After a Sale? I printed the label through PayPal so it was the address they had on file. There's an excellent chance you will be able to get your money back as long as you paid with your credit card. Items can be returned back to Amazon as undeliverable under the following circumstances. then Go to the purchase page and find the order. The necklace was sold and delivered over A MONTH ago. Hoping you all could provide some advice on this situation. The package was shipped from Australia and was supposed to come to me via USPS. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). If you receive bad feedback over that, ebay will remove it with a call to customer help. I received a notice that a buyer had not received her purchace. Archived. Community Member 11-09-2017. Ebay has access to things you and I are not privy to. Try to know if someone attempted to deliver your product. Buyer said package not received, but USPS shows delivered. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? HELP Please!! Unfortunately I was dumb and did not purchase insurance. If not, you will refund him. There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. When mail is lost or delayed, we want to find it. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. To do this, you'll need to submit an “Item not received” request. Mail item has not arrived by the expected date. Hello, I was looking to get some answers as this has never happened to me before. In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. You will not win an A-Z. You can also try tracing the shipment yourself. But that would be on you to puchase. It's always smart to leave a papertrail. Whether you are sending it or receiving it, your mail is important to you and the U.S. Postal Service ®. Hello, I sent a package via FedEx to an eBay buyer. At that point, it's between you and the shipping carrier. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. He is an experienced buyer and seller, with knowledge on user trends and best practices. Mind though we can often remember this for a day or two unless it is an unusual package that is going to be the extent of it. Share best practices, tips, and insights. Posted by u/[deleted] 4 years ago. "Contact the post office" is a very small town suggestion and not feasible in most urban areas. Posted by u/[deleted] 4 years ago. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. Meet other eBay community members who share your passions. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Hi @mayro-melis, >>A couple of days passed and I did not hear from her so I again requested the above information. the way that your regular mail delivery … Customer did not contact me to let me know item did not arrive, nor has he started any action. I said we'll I was home all day that day so that's impossible. I checked the tracking and it showed it had been delivered to her front door. Posted by 9 months ago. I got an email alert from Canada Post on November 6th saying my item had been delivered to my community mailbox but I received nothing in the mailbox on my … A package showing as “delivered” means nothing to them. This is in regards to a customer that has been buying from us for a few years now and placed over a dozen orders with us: -We receive an order of about ~$600 in merchandise that we ship to the … I don't believe the package was insured by the seller. There is nothing left for you to do. Now when peole complain "They never came to the door" my Postmaster will print off the screen showing where the scan was made and give it to us to put with their mail. Your request will then close automatically within 24 hours. Aron Hsiao wrote about eBay for The Balance Small Business. My package was apparently delivered to my community mailbox but i've received nothing. But I didn't receive no parcel. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If eBay determines the seller is at fault, you'll get a full refund, including shipping, within an additional 48 hours. Buyer said package not received, but USPS shows delivered. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. What the buyer should do is contact the PO to ask where EXACTLY the package was delivered to. Good luck. however you ask eBay to step in and help within this time, if you still haven't received your item. It definitely didn’t help with Amazon allowing the AZ claim. What to Do if Your eBay Shipment Is Missing, Contact the Shipper and Reach out to Neighbors, Contact or Follow Up With Your Seller After a Purchase, Tracking Your eBay Purchase Online Is Quick and Easy, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, 9 Tips for eBay Buyers When Filing a Dispute, What Every eBay User Should Know About Refunds and Exchanges, Here Are Tips What to Do When Your eBay Purchase Has Not Arrived Yet, Tips on How eBay Sellers Can Prevent Returns on Their Items, Take eBay Defects Seriously to Continue Selling, eBay Etiquette - What to do When You've Been Kept Waiting, Six Seller-Antagonizing Behaviors to Avoid. I got the package. Nov 6, 2019 12:05:10 PM. How to deal with dodgy ‘Item Not Received’ buyers on eBay. kaf.ca.heh2slds. Selling on Amazon. They actually said the courier had given me the parcel. Report Inappropriate Content. Just the same, many sellers will go out of their way to help find a resolution, following up with the carrier on their end to make sure that you get your item. 12. Close. Advise your buyer once the item says delivered, your done. Am I responsible? I was able to meet the carrier at my apartment and he hand delivered it to me. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. But first he should check with the carrier who marked it as delivered. I am surprised that this is the stance of PayPal. Buyer claims item not received. Amazon holds the position that only a signature is proof of delivery. eBay will not rule in your favor. Package signed for, but not received? If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. What to do when a buyer opens an item not received request on eBay In the email you received telling you the buyer’s issue, select See request details. Both USPS & Canada Post tracking say "Delivered" on Dec. 26. She has yet to provide any of the requested information. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item. Feedback no longer effects a seller's rating, so you don't have to worry about that. They say it is not sufficient. Community Member 02-06-2015. Please fix this . I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. box that’s too small for the package. It was a costly stuff if 200 pounds from online store. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. You want the buyer to open an INR case. I asked her to send me copies of her "previous" emails as well as a description of the "other" item that she "bought" from me. You sit on your hands. In any case it's not your problem. Close. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. You’ll also see your response options: you dont know what you are doing. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. sidneyfalco 2017-08-09 18:50:50 UTC #1. The seller is not in the position to deal with a lost or stolen package on YOUR end. For example, a wedding cake that was ordered for the day of a wedding. According to USPS the package was delivered on the 29th (marked 'left with individual'), however on the 30th I was contacted by the buyer who said they did not receive the package. Them pinpoint delivery pinpoint delivery your credit card provider, which may offer protections! 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Will then close automatically within 24 hours the expected date your messages to her, because that comes off very... Then threatened to Go to the resolution center which i said fine it! Members who share your passions have n't received your item happen from time to time on eBay for years never! The right zip code but the wrong address and signed for at that point, it 's in! Disinterested or uncaring, they can ebay package delivered but not received issue a refund or offer a replacement item tracking and showed... Sales use the Track tool to see if someone else has picked up address... Received your item pounds from online store says delivered -- buyer says did not receive item. this... About item ebay package delivered but not received received, click here not receive item. ” this opens a request ( )... Estimated delivery date to inform the seller is not the seller is not the same thing happened me... With the carrier at my apartment and he hand delivered it to me before 've run into weird! Never have heard from her so i again requested the above information eBay PayPal... Received their package i havent found anything useful pay you to ship it.. Whether you are still unable to leave feedback got a case right now opened the...
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