Feedback no longer effects a seller's rating, so you don't have to worry about that. If you are still unable to locate it, there is an investigation process that you need to follow. Click “I did not receive item.” This opens a request. If the package was sent to the wrong address, you'll be better positioned to explain your situation in any discussion or dispute. Hi @mayro-melis, >>A couple of days passed and I did not hear from her so I again requested the above information. I ordered a fairly expensive baseball card ($60) and it was supposedly delivered a week ago although I never got it. Community Member 11-09-2017. If sent by USPS, suggest to them that they take the tracking # to the Post Office to have them check the exact location of delivery. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. I checked with my family to see if they took it but they havent. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. I got a case right now opened by the buyer claiming she didn't received the item. They almost always do. Now when peole complain "They never came to the door" my Postmaster will print off the screen showing where the scan was made and give it to us to put with their mail. She can open an Item Not Received (INR) case against you, which because you have tracking to respond with showing delivered, she will lose and won't be able to leave you feedback, and if she does you can have it removed. kaf.ca.heh2slds. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. What a blackmail tool." … I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). What should I do? Package says delivered but did not receive. I don't believe the package was insured by the seller. I know its sneaky and underhanded but you have to protect yourself. Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. Clearly a shipping company mistake. Good luck. HELP Please!! kaf.ca.heh2slds. It's always smart to leave a papertrail. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. If you had, you may never have heard from her again. Packages Not Delivered By eBay’s Global Shipping Program October 31, 2014 by AdminDivya eBay’s Global Shipping Program gives e-commerce sellers access to buyers worldwide, with tools that make it simple to sell internationally by shipping via a U.S. center. You want the buyer to open an INR case. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. The same thing happened to me with Ebay 6 months ago. They have to contact the shipper. My eBay packages are not being scanned at the Wilkes-Barre Pennsylvania post office so there’s no tracking information and my customers are writing me every day wondering what’s going on. One of the topics discussed at eBay Connect last week, was what to do when a … Hello, I sent a package via FedEx to an eBay buyer. Ebay has access to things you and I are not privy to. To do this, you'll need to submit an “Item not received” request. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Share best practices, tips, and insights. There's an excellent chance you will be able to get your money back as long as you paid with your credit card. Today, 6 weeks later, the buyer leaves very negative feedback. Ebay doesn't sell anything. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. I received a message not from the customer themselves, but from Amazon Customer Support. I got the package. No support available? I checked and it showed it was delivered the 8th but I havent received. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 yesterday@michellebartley wrote: I also hit a message from Australia post stating my parcel was delivered. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. How to deal with dodgy ‘Item Not Received’ buyers on eBay. eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item. All the seller needs to do is provide the tracking showing delivered. Good luck! Or she can just leave you feedback, which of course will be negative. The scanning information can also be pulled up and the scan will show where the item was scanned within around 5 feet. It's always smart to leave a papertrail. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. What area are you in? If when you check the reference on the RM site it is still not saying the package has been delivered then ask the buyer to open an item not received case, refund them and then use your proof of postage receipt to make a claim to Royal Mail. Help with my eBay issue. Archived. Buyer said package not received, but USPS shows delivered. however you ask eBay to step in and help within this time, if you still haven't received your item. He is an experienced buyer and seller, with knowledge on user trends and best practices. Apr 3, 2020 12:12:44 PM . If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. the way that your regular mail delivery … A package showing as “delivered” means nothing to them. I received a notice that a buyer had not received her purchace. By Chris Dawson August 15, 2016 - 8:41 pm. All I know is , I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . It seems the hardest thing for sellers to do is to sit on their hands. Community Member 02-06-2015. I'd made sure a family member was home to pick up the mail promptly, and … If he still wants it, he will need to pay you to ship it again. Hi, That's not in alignment with the most recent advisement. Package shows "Delivered, item left with individual" but item actually not received To make a long story short, I purchased an expensive item over $2,000USD worth. I received a notice that a buyer had not received her purchace. So what do you do now? You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. (1) Since you fortunately have tracking proving delivery, no, you are not responsible for this in any way nor is eBay. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Zip+4 does not apply to packages. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. A few small items I bought from China (~$120) were shipped via SpeedPAK around a week ago. I am surprised that this is the stance of PayPal. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. They actually said the courier had given me the parcel. Archived. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? I printed the label through PayPal so it was the address they had on file. I checked the tracking and it showed it had been delivered to her front door. Unfortunately I was dumb and did not purchase insurance. Here Is a Look at Common eBay Seller Mistakes and How to Fix Them, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, The Benefits and Disadvantages of eBay's Global Shipping Program, The Balance Small Business is part of the. There, you'll click on the "Purchase history" link on the left sidebar, locate the item in question, click "See request details," followed by "Ask eBay to step in." Package shown as delivered, customer says they never received. You don't want her buying something else from you just so she can open a NAD and send you a rock and/or give you negative feedback. Thank you so much for your responses...especially the link to block this woman! USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. We hat can I do, Tracking number says package was delivered but I didn't receive anything, buyer didn't receive package that USPS shows was delivered. Close. If you don't already, on all of your sales use the zip+4. Ebay isn't Amazon. As you sell more, problem comes more. Nov 6, 2019 12:05:10 PM. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. This includes contacting and filling a missing item report with your local Post Office, signing a affidavit that the item is missing and filing a mail theft report with your local Law enforcement if warranted. http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. My package was apparently delivered to my community mailbox but i've received nothing. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Can you guide how you received your parcel? This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. The item in question is activated charcoal, bought from blkdiamond. But that would be on you to puchase. sidneyfalco 2017-08-09 18:50:50 UTC #1. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. 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